Introduction             

This Guide will help you make the most of your experience on HagemeyerNA.com. Here are the different ways to search for answers:

Contents Pane: (see pane at left) Arranges the help topics in 'books': Getting Started, Product Search, Order Tools and Additional Features. Click on the book icon to the left of its name, then click on any topic contained within.

Index: Provides a list of keywords that drive to topics. Typing in keywords will update the list to possible matches.

Search: Type words into the search field and click the Go button, and any topics that contain relevant matches will be shown in the list below.

Context Sensitive Help: Clicking the Help link at the top of most pages will take you to the most relevant help topic for that page. For example, when you click the Help link from the Cart view, it will take you to the Cart Help Topic.

If you still have questions after reviewing the topics, please visit the Contact Us link at the top of any page,for more ways to get help.

Top Ten Frequently Asked Questions (click each link for the answer):

1. Q: I need a quote for an item. How do I get one?

2. Q: I need product information (like an MSDS sheet), or company information (like  I-9s or exemption certificates). How do I get that?

3. Q: I try to login but can't get in. Now what do I do?

4. Q: How do I reach someone at your company?

5. Q: How do I get a copy of a receipt or an invoice?

6. Q: How do I get a catalog sent to me?

7. Q: How can I find out the status of my order?

8. Q: I've come across an issue with the site. How do I report it?

9. Q: I'd like to start shopping. How do I set up an account?

10. Q: My user information needs updating. How do I do that?

Thank you for shopping Hagemeyer North America.

Last Updated 07142010