Q: I need product information (like an MSDS sheet), or company information (like I-9s or exemption certificates). How do I get that?
Q: I try to login but can't get in. Now what do I do?
Q: How do I reach someone at your company?
Q: How do I get a copy of a receipt or an invoice?
Q: How do I get a catalog sent to me?
Q: How can I find out the status of my order?
Q: I've come across an issue with the site. How do I report it?
Q: I'd like to start shopping. How do I set up an account?
Q: My user information needs updating. How do I do that?
Q: I need a quote for an item. How do I get one?
A: There are two ways to get a quote. If your web account is configured to allow sending and receiving quotes, you can use the Non Catalog Items tool under Order / Order Tools menu selection to enter a request for quote.
The other way you can get a quote is to call one of these numbers:
Regional Sales Customers: 800-424-4676
Government Sales Customers: 888-745-6486
National Sales Customers: 877-462-7070, then select Option 1
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Q: I need product information (like a MSDS sheet), or company information (like I-9s or exemption certificates). How do I get that?
A: Call one of the numbers below to talk to an account representative who can provide the product information you are looking for.
Regional Sales Customers: 800-424-4676
Government Sales Customers: 888-745-6486
National Sales Customers: 877-462-7070, then select Option 1
Company information can also be found on the site under the Resources or About Us pages.
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Q: I try to login but can't get in. Now what do I do?
A: If after trying to login you see the message 'Username and / or password does not exist with customer name', first check to see if your Caps Lock is on. The password field is case-sensitive, so it may not recognize your password if you are entering it in all capital letters. If that isn't the problem, you might be entering the wrong password or have forgotten it. In either case, you can reset it by following the instructions in the Forgot Password topic in the Help section.
Also, if when logging in you see the message 'Customer does not exist', check to make sure you are using the right username. If you are also prompted to put in a customer name, make sure that the one showing or being entered is the one that was provided to you.
If you're still having problems, or see the message 'Maximum number of incorrect logins has been exceeded,' please contact us for more assistance.
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Q: How do I reach someone at your company?
A: Please call 877-462-7070 to be given several options to choose from, including a dial-by-name directory.
Prospective Suppliers: If you are interested in having your goods or services reviewed by our product strategy team, please be sure to select 'Prospective Supplier' as the Inquiry Type when you fill out the Contact Us form.
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Q: How do I get a copy of a receipt or an invoice?
A: Invoices are available through the Order History view, located under the Order menu. Please review the Order History topic in the Help section for more details.
For receipts please call one of the numbers below:
Regional Sales Customers: 800-424-4676
Government Sales Customers: 888-745-6486
National Sales Customers: 877-462-7070, then select Option 1
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Q: How do I get a catalog sent to me?
You can request catalogs by filling out the Catalog Order Form on the site.
You can also call one of the numbers below to directly submit your request to a sales representative.
Regional Sales Customers: 800-424-4676
Government Sales Customers: 888-745-6486
National Sales Customers: 877-462-7070, then select Option 1
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Q: How can I find out the status of my order?
A: You can login to your account and review order status on the Order History page, accessible under the Order menu. Please see the Order History topic in the Help section for more details.
You can also call one of the numbers below to directly submit your request to a sales representative.
Regional Sales Customers: 800-424-4676
Government Sales Customers: 888-745-6486
National Sales Customers: 877-462-7070, then select Option 1
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Q: I've come across an issue with the site. How do I report it?
A: First, please use the Help section to try to solve the problem. If you are unable to find a solution within Help, please use the Contact Us page to submit the problem to eCommerce Support.
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Q: I'd like to start shopping. How do I set up an account?
A: Please review the Help topic covering the Self-Registration Process, which provides all the different ways you can set up an account on the site.
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Q: My user information needs updating. How do I do that?
A: Please review the Help topic on My Account Settings for making changes to your user information. If you need to make other changes, please Contact Us for additional help.
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